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CPHQ (Certified Professional in Healthcare Quality) Study and Review Course

CPHQ course is designed for professionals in the field of healthcare quality. There is a wide list of benefits, which are offered for those who successfully pass this exam. The certificate indicates that you are one of the experienced quality specialists in the healthcare sector, so upon successful completion, this will significantly result in increased career and business opportunities.

At Aspire Middle East Training Institute, Aspire, we understand how important it is for you to receive good exam training before taking the CPHQ examination. That is why we did our best to create a program that gives you the opportunity to understand all aspects of this examination and get prepared for every question you are likely to face.

LEARNING OBJECTIVES:

  • Discuss key concepts, tool and techniques in healthcare quality information management, risk management, change management, Leadership and Strategic management
  • Understand the focus on Patients Safety and Quality Function Management
  • Know leadership role in strategy goals into quality outcomes
  • Identify Strategic Management Healthcare process for Healthcare Quality
  • Identify effective information management
  • Use statistical analysis in performance improvement processes
  • Identify areas of focus in risk, utilization and case management processes
  • Identify areas for implementing change management innovation
  • Understand factors of continuous readiness program
  • Identify areas of focus in People in performance improvement process
  • Acquire knowledge and skills to pass the examination administered by NAHQ

TARGET AUDIENCE:

Operation managers, healthcare quality management professionals who are preparing for the CPHQ examination or all other healthcare professionals who want to expand their existing quality and performance, improvement skills, medical directors, accreditation officers, senior nurses, risk managers and healthcare administrators.

COURSE DURATION: 3 days

1: Quality Concepts and Dimensions of Quality

2: Customer and Total Quality Management (TQM)

3: The Stakeholders and Organization

4: Leader and Leadership Styles Management and Strategic Planning

5: Monitoring and Evaluation

6: Quality Function Management Quality Improvement Plan

7: FOCUS PDCA, Benchmarking, Lean Six Sigma 5S Concept, Cost of Poor Quality (COPQ), FMEA concept and exercise

8: Risk Management, Root Cause Analysis, Patient Safety and Culture of Safety

9: Utilization and Resource Management, Case Management/Discharge Planning, Disease Management/Financial Management

10: Clinical Process Improvement/Clinical Pathways, Performance Improvement, Review Processes

11: Credentialing and Privileging Process, OPPE & FPPE, Patient’s Rights and Responsibilities, Information Management, Conflict of Interest

12: Documentation Management, Brainstorming, People Management, Decision Making/Problem Solving, Crisis Management